IT Support Contracts
Unlike other providers we do not offer different levels of support, we only look after our customers in one way and it includes benefits such as:
- Our IT Support Package is all inclusive and covers all remote and on site support
- One annual fee with everything included in the price
- All calls are answered by an engineer. We do not have an answering service who will ask someone to get back to you
- We open tickets on behalf of our customers during the call
- We manually look after all system upgrades including 3rd party software on our customers behalf
- We manually check all our customers backups to ensure the right data is being backed up and alert them if there are any abnormalities
- We are very proactive with our customers, if there is something we know of that will help them in their working day we will contact them to discuss the details and implement if required
- We take on board customer feedback and implement any suggested change made by them
- Ensure our customers have a solid network, but they also can speak to an engineer immediately if needed.
- Our proactive approach means that risks are kept to a minimum
Backup & Recovery
We have a secure, reliable, dedicated offsite server with a plethora of storage which we rent out to our customers. We use the latest state of the art software on client and server PC’s and set up a backup schedule with monitoring to ensure consistency of backups. In the event of a disaster, fire, or theft, we can retrieve data from our server within hours and restore data back to customers premises via the cloud. Contact us today for a quotation. No data size is too big, or too small for us to look after. We are fully insured meaning you can take away the worry.
VOIP Phone Communication Systems
Looking to save on your business telecoms? Hosted telephony also known as VoIP could be the answer. This solution combines the best features of an on-site Private Branch Exchange (PBX) with the convenience of cloud-based technology. The result? A truly future-proof telephone system for your business.
FULLY QUALIFIED
We’re proud to have a strong reputation within Yorkshire & Derbyshire, and vow never to take our loyal customers’ trust for granted. Once a customer, always a customer.
We are confident we can provide such a timely service as we have over 20 years’ worth of experience that allows us to diagnose, report and resolve any issues found.