Our main business is providing our customers with support at their own premises including offices and factories. We pride ourselves on a fast response to a call out and getting issues resolved in a timely manner. With many years of experience we can diagnose problems quickly and strive to get the problem corrected with the minimum of disruption and downtime, plus we genuinely understand that time is money and aim to fix all issues onsite on the initial visit.
Our onsite computer support is charged on a hourly basis with a minimum charge of 1 hour and after the initial hour then billing is done on a 15 minute basis. We do not charge for travel time, fuel or mileage so you only pay for the actual work we do which means you know exactly what costs are involved. For our regular customers we use a timesheet system and invoice at the end of each month. For larger projects we will happily work out 'job' pricing if needed and we can also provide references from existing customers if required.
Our onsite work covers many areas but includes the following:
- Equipment Failures
- System Support
- Software Crashes
- Network Issues
- Broadband Faults
- Cable Installation and Management
- New Equipment Setup
- Software Configuration including all Microsoft and Sage Products
- Sage Accounts Report Designing and Editing
- E-Mail Setup
- Staff Training
- Data backup & Data Recovery
- Remote Worker Setup
- Fault Finding
- Hardware Upgrades and Repairs
- Strategy Planning, System Design, Preparation and Implementation
- Dealing with External Service Problems i.e. phone line faults ** (see below)
In the event of a faulty computer needing to have a workshop repair, we offer an overnight service and we also offer weekend and evening call outs should the need arise.
Many of our services such as Windows reinstalls and virus removals are charged at set prices to help you keep your budget under control and if required, we will collect and return the item under repair at no additional cost as part of our service.
** One of the biggest frustrations we find our customers can have is dealing with telephone support services that are usually on the other side of the world and a language barrier that can be a major factor in not getting problems sorted out quickly. Our experience of dealing with the support departments of large service providers such as BT, Virgin Media, Sky and Microsoft also helps as knowing the right questions to ask and being able to relay the fault details in a way they understand can often get faster results. We are also used to support agents often trying to blame your equipment rather than theirs meaning we understand how to deal with them and our stern and direct approach has proved highly successful time and time again when they have tried to dodge their responsibilities.